Fort Lauderdale, FL, US
Operations Superintendent
MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet.
We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.
MacGregor – Let's shape the future together
Are you experienced in service management and have broad engineering understanding? Do you have previous experience in managing people? Looking no further, MacGregor is looking to hire an Operations Superintendent to join our team in Fort Lauderdale, USA. The Operations Superintendent is responsible for managing utilisation of services personnel to meet business requirements.
In this role you will manage service engineers and technicians (competency, training, quality, safety, HR). Your day-to-day responsibility is to coordinate the service personnel availability between different offices to improve the utilization and to ensure that all possible orders can be taken in and executed. In addition you will guarantee fair workload distribution among the personnel and to train them with different skills set to best cater to business needs.
More tasks and responsibilities
- Manage Service Engineers / Technicians (competency, training, quality, safety, people)
- Coordinate the service personnel / SE availability between different offices to improve the utilization & resources, ensuring that all possible orders can be taken in and executed
- Ensure fair workload distribution among the service personnel and to train them with different skill set to best cater to business needs
- Ensure compliance to OPM (operating principle manual)
- Support service administrative works (visa application, yard/port entry application, local insurance) where applicable
- Review service engineer reports
- Customer relationship management for defined customers and support marketing and sales activities when applicable
- Make quotations based on scope of work
- Consult technical support team to resolve any technical issues
- Keeping Order Book updated
- Responsibility for pre-job briefings with engineers and technicians
Reporting directly to the Operations Manager Cruise & Merchant. The position will be based in MacGregor’s office in Fort Lauderdale, USA.
What you’ll need to succeed
You will be a great fit if you have previous experience from a similar role within the maritime industry. You also demonstrate operational, people management and communications skills to gain the trust of the team and organization to keep things moving smoothly.
Ideally you have
- Bachelor’s degree in Mechanical/ electrical engineering or technical license
- Relevant work experience may compensate for lack of education
- Minimum of 5 years of experience in operations or a similar field. Preferably in the marine & offshore industry
- Competencies in operation management, customer centricity and broad engineering understanding
- Fluent in both written and spoken English
Why MacGregor?
Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling.
Values guide our work
- Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders
- Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences
- Safety is essential in everything we do
MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants
Additional information
Do you have questions regarding the role? Please contact Nuno Miguel Fernandes Coimbra, Operations Manager Cruise & Merchant at Nuno.Fernandes.Coimbra@macgregor.com.
Kindly note that we will only review CVs and applications submitted in English through our recruitment portal. Unfortunately we do not consider CVs sent per email.
If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!
MacGregor USA Inc. is an Equal Employment Opportunity (EEO) employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. As a federal contractor, we also take Affirmative Action (AA) to employ and advance in employment individuals from underrepresented groups, including qualified minorities, women, individuals with disabilities, and protected veterans. If you require a reasonable accommodation to complete the application or interview process, please contact us at diana.creekmore@macgregor.com or by phone 925-877-5657.
For more information, please review the “Know Your Rights: Workplace Discrimination is Illegal” –poster prepared by the U.S. Equal Employment Opportunity Commission (EEOC), which summarizes these laws and explains how employees or applicants can file a complaint if they believe that they have experienced discrimination.
MacGregor does not accept unsolicited resumes from recruiting agencies or firms. Please do not forward resumes to our job alias, company employees, or any other company location. We are not responsible for any fees related to unsolicited resumes.
Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami