Senior Manager, Product Support

MacGregor – Let's shape the future together

Are you driven by improving the product lifecycle value and customer satisfaction? MacGregor’s Global Service Division is looking for a Senior Manager, Product Support.

The purpose of this role is to lead the global product maintenance support team, ensuring the delivery of high-quality technical services, knowledge sharing, and process improvement for our field service engineers across regions. 

Your day-to-day responsibilities will include providing leadership and direction to ensure the effective management of technical troubleshooting, documentation, training programs, and collaboration with internal and external stakeholders.

The preferred location is Gothenburg, Sweden but we are also open to candidates from other MacGregor locations. 

More tasks and responsibilities

In this role you will provide clear strategic direction and ensure accountability within the team by defining goals, responsibilities, and performance metrics. You will supervise 24/7 technical support delivery for field engineers and ensure development of accurate technical documentation and access to system updates.

• Coordinate closely with field engineers, operations, and support teams
• Act as the main contact for stakeholders, ensuring clear communication
• Standardize regional support processes to boost efficiency and productivity
• Create workflows to share knowledge to enhance customer support
• Align with R&D and ESD to solve complex issues and support product development
• Represent the support team in strategic discussions on service delivery

What you’ll need to succeed

Strategic thinking with a results-driven approach to addressing organizational challenges are essential for this position. We are looking for a person who is familiar with PLCs, cranes, winches, and other industrial systems, as well as technical documentation processes.

Ideally you have

• Bachelor’s / Master’s degree in business, engineering, or a related field
• Minimum of 5 years of experience in product support, technical service management, or leading technical teams
• Proven ability to lead teams through change management initiatives, inspiring and guiding them toward shared goals
• Deep understanding of technical support processes and service delivery
• Ability to oversee multiple projects while maintaining a focus on operational excellence
• Openness to business travel

Why MacGregor?

By joining our team you get the unique opportunity to jump into a transformation journey, where you can leave your footprint. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. 
We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling. 

Values guide our work

• Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders
• Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences
• Safety is essential in everything we do

​​MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

Additional information

Do you have questions regarding the role? Please contact Daniel Lundberg, Director, Strategy and Lifecycle Management at daniel.lundberg2@macgregor.com.
If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply by May 28th!
Kindly note that we will only review CVs and applications submitted in English through our recruitment portal. Unfortunately we do not consider CV sent per email.