Customer Experience Advocate

MacGregor – Let's shape the future together

At MacGregor, we are global leaders in innovative cargo-handling solutions and services for maritime industries. We pride ourselves on delivering high-quality spare parts and exceptional customer service to our clients worldwide. Our Spare Parts Team plays a crucial role in ensuring the satisfaction of our customers, maintaining their trust, and supporting the operational efficiency of their vessels.

We are looking for passionate, customer-centric problem solvers to join our dynamic team as a Customer Experience Advocate. If you thrive on delivering outstanding service, solving challenges, and making a real difference for customers, this role is for you.

In this pivotal role, you will be the primary point of contact for our customers, ensuring their needs are met with precision and professionalism. You will manage inquiries, process orders, and resolve issues to provide a seamless end-to-end experience. Additionally, you will lead our efforts in the Taiwan market, managing Tier C & D accounts through dedicated in-house account management. This hybrid position offers deep exposure to MacGregor’s products and systems, providing a clear development pathway into future sales leadership roles such as Account Representative or Junior Account Manager.

This role is ideal for a collaborative individual who enjoys helping others and excels in a fast-paced environment. While a technical background is advantageous, we value drive and a willingness to learn, providing comprehensive product training to ensure your success.

This position is part of our Global Services Division. Reporting directly to the Customer Experience Team Leader. This position is based in Hong Kong.

More tasks and responsibilities

What you’ll need to succeed

• Degree in business or engineering, with a welcoming approach to fresh graduates

• Fluent in English, both written and spoken

• Proficiency in MS Office and G-Suite, with familiarity in ERP systems (SAP/SalesForce) as an asset

• Team-oriented with strong interpersonal, collaboration, and active listening skills

• Customer-focused mindset with patience, empathy, and a passion for resolving issues

• Professional, structured approach with excellent organization and time management abilities

• Self-motivated and proactive, with a strong sense of accountability and accuracy

• Compliant attitude towards safety standards and operational controls

• Market Ownership: Handle dedicated account management for the Taiwan market, building strong relationships to understand their specific needs.
• Tier Management: Manage and nurture Tier C & D customers, identifying opportunities for growth or service improvements.
• Strategic Learning: Proactively learn MacGregor products, business processes, and market dynamics to serve as the "voice of the customer".
• Sales Liaison: Work closely with Front Line Sales to transition from a reactive support role to a proactive account-growth mindset."

Why MacGregor?

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling. 

Values guide our work

• Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders

• Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences

• Safety is essential in everything we do

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

Additional information

Kindly note that we will only review CVs and applications submitted in English through our recruitment portal. Unfortunately we do not consider CVs sent per email.

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!