Houston, TX, US
Customer Experience Advocate
MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet.
We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.
MacGregor – Let's shape the future together
Join MacGregor in Houston, Texas, and become a critical link in the global supply chain. We are seeking a Customer Support & Logistics Specialist (internally known as a Customer Experience Advocate) to manage the entire spare parts process—from initial inquiry to on-time delivery. If you are detail-oriented, driven by customer satisfaction, and ready to own complex logistics challenges, this role is for you.
As the primary point of contact for our maritime customers, you will be responsible for end-to-end management of spare parts requests. You will serve as the expert who ensures our customers' equipment is operational worldwide.
More tasks and responsibilities
- Serve as the first point of contact for all spare parts requests and manage the full cycle: creating quotes, processing orders, and providing timely follow-up
- Proactively identify and resolve any challenges to delivery timelines, collaborating across internal teams (logistics, technical support, finance) to find quick, effective solutions
- Develop strong customer relationships, understanding their needs to provide tailored support and becoming a trusted partner
- Take full ownership of customer challenges, ensuring commitments are not just met, but exceeded. Log and manage claims, complaints, and non-conformances
- Work with colleagues to determine the root cause of issues and actively challenge current processes to drive continuous improvement in our service delivery
What you’ll need to succeed
We are looking for a candidate who is ready to take ownership and thrives in a dynamic, international environment.
Must-Haves:
- A demonstrated customer-first mindset with a strong passion for delivering exceptional service
- Exceptional organizational skills and a detail-oriented, structured approach to work
- Proven ability to take ownership of issues and drive them through to resolution
- Strong collaboration and problem-solving skills to navigate complex operational issues
- Excellent proficiency in written and spoken English
Great-to-Haves (A Plus, Not Required):
- Experience in a relevant industry, such as maritime, logistics, or industrial spare parts/supply chain
- Familiarity with ERP (like SAP) and CRM (like Salesforce) systems
- Technical background or experience handling technical inquiries
- Fluency in additional languages, such as Spanish or Portuguese
Why MacGregor?
Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling.
Values guide our work
- Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders
- Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences
- Safety is essential in everything we do
MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.
Additional information
Kindly note that we will only review CVs and applications submitted in English through our recruitment portal.
If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!
MacGregor USA Inc. is an Equal Employment Opportunity (EEO) employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. As a federal contractor, we also take Affirmative Action (AA) to employ and advance in employment individuals from underrepresented groups, including qualified minorities, women, individuals with disabilities, and protected veterans. If you require a reasonable accommodation to complete the application or interview process, please contact us at diana.creekmore@macgregor.com or by phone 925-877-5657.
For more information, please review the “Know Your Rights: Workplace Discrimination is Illegal” –poster prepared by the U.S. Equal Employment Opportunity Commission (EEOC), which summarizes these laws and explains how employees or applicants can file a complaint if they believe that they have experienced discrimination.
MacGregor does not accept unsolicited resumes from recruiting agencies or firms. Please do not forward resumes to our job alias, company employees, or any other company location. We are not responsible for any fees related to unsolicited resumes.
Nearest Major Market: Houston