Customer Experience Support

MacGregor – Let's shape the future together

At MacGregor, we are global leaders in innovative cargo-handling solutions and services for maritime industries. We pride ourselves on delivering high-quality spare parts and exceptional customer service to our clients worldwide. Our Spare Parts Team plays a crucial role in ensuring the satisfaction of our customers, maintaining their trust, and supporting the operational efficiency of their vessels.

We are looking for passionate, customer-centric problem solvers to join our dynamic team. If you thrive on delivering outstanding service, solving challenges, and making a real difference for customers, this role is for you.

About the Role:

You will be the go-to person for our customers, ensuring their needs are met quickly, accurately, and professionally. Whether managing inquiries, processing orders, or resolving issues, you will play a key role in providing a seamless customer experience.

This role is perfect for someone who loves helping others, enjoys tackling challenges head-on, and excels in a collaborative environment. A technical background is a plus, but if you are driven and ready to learn, we will provide the product training you need. 

More tasks and responsibilities

• Manage and process spare parts orders, from inquiry to delivery, ensuring accuracy and timely execution
• Address customer questions, concerns, and issues related to orders, delivery schedules, and product availability
• Proactively communicate with customers about the status of their orders and provide updates as necessary
• Collaborate with internal teams, including logistics, inventory management, and sales, to resolve any customer-related issues
• Identify and escalate any recurring problems or challenges to improve overall processes and customer experience
• Maintain accurate records of customer interactions, transactions, and feedback using CRM tools
• Provide support to sales representatives and other departments to ensure a seamless customer journey
  
  Reporting directly to the Customer Experience Team Leader located in Cyprus. The position will be based in MacGregor’s office in Limassol, Messa Getonia.

What you’ll need to succeed

• Previous experience in customer service, customer support, or a related field, ideally within the maritime, industrial, or logistics sectors
• Strong interpersonal and communication skills, with the ability to build relationships and manage customer expectations
• Excellent problem-solving skills, with a proactive and solutions-oriented mindset.
• Attention to detail and ability to manage multiple tasks while maintaining a high level of accuracy
• Familiarity with order processing systems and CRM tools is a plus
• Ability to work both independently and as part of a team in a fast-paced environment
• A passion for delivering excellent customer service and enhancing the overall customer experience.

Why MacGregor?

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. 

Values guide our daily decisions

• Customer Success: Our customer's success is our success. We focus on partnership, transparency, and accountability to deliver lifetime value.
• Passion to Improve: Always moving forward. We foster a growth mindset, encourage curiosity, and the courage to challenge the status quo.
• Winning Together: No one makes the difference alone. We emphasise internal collaboration and mutual trust to ensure we win as "One MacGregor." 

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

Additional information

Do you have questions regarding the role? Please contact Sereen Fuleihan, Customer Experience Team Leader at Sereen.Fuleihan@macgregor.com.

Kindly note that we will only review CVs and applications submitted in English through our recruitment portal. Unfortunately we do not consider CVs sent per email.

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!