Non-Conformity Coordinator

MacGregor – Let's shape the future together

We pride ourselves on delivering world-class support to ensure the optimal performance of our equipment and are seeking a Non-Conformity Coordinator who shares our commitment to exceptional service.

The Non-Conformity Coordinator will be responsible for ensuring all vendor claims are managed and well documented within the NC tool, make sure all NC’s are following our process and support our common NC targets. Drive the cash collection process and make sure suppliers take full responsibility when they are liable. Increase customer satisfaction and cash collection to support MCG profitability targets.

Main tasks and responsibilities

• Ensure all relevant information is entered into Salesforce correctly, and make sure Vendor claims originating from customer claims are created as "Sub-claims".
• Collect all relevant information from Purchase, QC, IA, Engineering or CM that supports a claim against vendors.
• Hold regular follow up meetings to keep the responsible CM, SRM, and Purchaser well informed of the NC status.
• Work with Purchase, Sourcing, SRM, or Category Managers to decide on a vendor claim strategy, take part in supplier meetings when discussing claims.
• Keep Purchase/CM informed of strategies, vendor negotiation outcomes pertaining to their contracts, take part in discussions regarding corrective actions and provide feedback to stakeholders.
• Follow up with Vendors and Production Control to ensure corrective actions are carried out at suppliers to avoid recurring quality issues.

Reporting directly to the Director, Sourcing. The position will be based in MacGregor's office in Shanghai, China.

What you’ll need to succeed

We are looking for a person with basic knowledge of S&SC processes and supplier relationships, continuous customer contact, problem-solving, good communication and negotiation,  process improvement. As a person you are cooperative, customer oriented and have technical skills.

Ideally you have

• Commercial or Technical background, B.Sc. or equivalent experience
• Experience in working with global and cross-cultural teams in a project based business
• Knowledge from S&SC processes and supplier relationship from a project based business, preferable from the Maritime business
• Good negotiation (Supplier) and influencing (Internal/external) skills
• Ability to manage multiple projects and relationships while remaining focused on the key deliverables
• Fluent in both written and spoken English

Why MacGregor?

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling. 

Values guide our work

Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders
Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences
Safety is essential in everything we do

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

Additional information

Do you have questions regarding the role? Please contact Tracy Cheng, HR Specialist at Tracy.Cheng@macgregor.com.

Kindly note that we will only review CVs and applications submitted in English through our recruitment portal. Unfortunately we do not consider CVs sent per email.

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!