Team Leader, Service Hub

MacGregor – Let's shape the future together

We are looking for exceptional individuals to join our brand-new service hub in Trieste, Italy. This is your chance to leave a mark on an industry that moves the world. Come build something extraordinary with us - let’s rule the seas together.

As the Team Leader, you will be there from day one - building and leading a team of Technicians, Engineers and Senior Engineers whose expertise powers service delivery across MacGregor’s European branches. Your mission: grow our service capacity, drive customer satisfaction and put Trieste on the map as an integral part of our global service network. 

More tasks and responsibilities

• Plan, prioritize, and manage workloads for a team of Technicians, Engineers and Service Engineers supporting multiple MacGregor European branches.
• Lead, coach, and develop the service engineering team, including competence planning, training, quality, safety, and HR matters.
• Serve as the primary contact between the Trieste hub and other company branches.
• Monitor KPIs, SLAs, and quality standards; provide business reporting including utilization forecasts.
• Manage service administration including travel logistics, visa applications, yard/port entry permits, and local insurance.
• Oversee indirect procurement (PPE, tools, consumables); check and approve incoming invoices.
• Ensure internal policy compliance, review field service reports, and prepare invoicing documentation. 

What you’ll need to succeed

You are the kind of leader people want to follow. You stay organised, make clear decisions when plans change, and are motivated by helping your team grow and deliver outstanding service. Your team trusts you because you understand their work - and leadership trusts you because you can translate it into results.  

Ideally you have:
•    Technical background with a good engineering understanding (apprenticeship, technical diploma, or degree in mechanical, electrical, marine engineering, or a related field). 
•    Hands-on experience in operations, field service, or a similar coordinator role. 
•    Demonstrated management and communication skills, with the ability to lead, coordinate and inspire a team. 
•    Good digital skills, including day-to-day use of MS Office (especially Excel) and comfort using internal company systems.
•    Good command of English (minimum B2 level).
•    Valid driving license and willingness to travel across Europe approximately 25 – 40% of the time to support MacGregor’s branches and customers.

Why MacGregor?

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. 

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

Additionally, we offer:

•    Stable and secure employment with a full-time, permanent contract.
•    Competitive salary, health insurance, welfare vouchers, and food vouchers.
•    Daily travel allowance when working away from base.
•    Access to MacGregor’s Academy and internal learning platform to deepen product knowledge and portfolio understanding.

The base salary for this position is estimated at €52,000 – € 63,000 per year, depending on experience, qualifications, and skills.

Additional Information

Kindly note that we will only review CVs and applications submitted in English through our recruitment portal.

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!