Desktop Account Representative

MacGregor – Let's shape the future together

Ready to drive high-velocity sales growth and directly impact maritime client success? Look no further—MacGregor is hiring a Desktop Account Representative to join our Global Services Division in Asia!

In this role, you will be responsible for accelerating spare parts and services sales growth, boosting quote hit rates, and systematically building stronger customer relationships across targeted account segments. Utilizing high-velocity, data-driven desktop outreach, you’ll convert pipeline opportunities, execute targeted sales plays, and re-engage under-performing accounts to drive spare parts and revenue growth.

On a day-to-day basis, you will leverage Salesforce CRM and Data Studio insights to identify high-value opportunities, proactively follow up on high-value open quotes (valued above €5k), and pitch forward-looking 12-month dry-docking solutions. Working closely with product commercial teams, technical superintendents, and regional sales leaders, you will gather vital market intelligence and secure new RFQs to optimize sales channels and deliver impactful results.

More tasks and responsibilities

• Prioritize weekly outreach and daily sales plays by leveraging Salesforce CRM and Data Studio i.e. Customer 360 and DAM Dashboard insights to match high-value opportunities with vessel profiles

• Conduct proactive follow-up calls on open quotes valued above €5k to resolve customer bottleneck, confirm maintenance alignment, and maximize conversion hit rates

• Own a forward-looking 12-month dry-docking schedule across assigned fleets to pitch Pre-Docking Inspections (PDIs), customized spare kits, and upgrade packages early in the customer's planning cycle

• Execute targeted outbound sales campaigns for key spare part kits, equipment upgrades, and maintenance packages in close collaboration with product commercial teams to drive incremental orders

• Conduct formal lost-deal evaluations on large-value quotes to gather customer feedback on price, lead time, and technical alignment, sharing actionable market intelligence internally

• Maintain absolute Salesforce hygiene by logging all interactions and continuously updating vessel profiles to link technical decision-makers (Superintendents) directly to their fleet

• Target inactive accounts and under-performing vessels with limited historical order activity to re-establish communication channels and secure new Requests for Quotation (RFQs) 

• Track new-build deliveries and second-hand vessel acquisitions (12–18 month horizon) to leverage MacGregor's OEM standing and secure early onboard spare packages and support contracts

• Maintain a consistent outreach to customer via phone and email to new and existing customer 

• Accept, execute, and deliver cross-functional projects assigned by management to optimize internal workflows, enhance commercial processes, and drive overall company growth

• Any other duties assigned by the supervisor

Reporting directly to the Regional Account Manager located in Singapore. The position will be based in MacGregor’s office in Singapore.

What you’ll need to succeed

You are a proactive, data-driven sales professional with strong commercial or technical acumen in the marine, offshore, or shipping industry. You combine strategic foresight with high-velocity desktop outreach to analyze market trends, track vessel lifecycles, and unlock high-value spare parts and service opportunities.

A natural relationship builder, you thrive in a high-touch virtual engagement model, utilizing phone, email, and digital tools to connect with technical decision-makers and superintendents. Ultimately, you are a disciplined self-starter who seamlessly bridges technical and commercial value—leveraging CRM analytics to re-engage inactive accounts, drive proactive quote follow-ups, and consistently exceed revenue targets.

Ideally you have :

• Bachelor’s degree in engineering, marine or business
• 3-5 years in Marine, shipping or offshore
• Fluent English – written and oral, Microsoft office suite, Work Independently
• Good presentation skills
• Ability to use different negotiation techniques

Why MacGregor?

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. 

Values guide our daily decisions

• Customer Success: Our customer's success is our success. We focus on partnership, transparency, and accountability to deliver lifetime value.

• Passion to Improve: Always moving forward. We foster a growth mindset, encourage curiosity, and the courage to challenge the status quo.

• Winning Together: No one makes the difference alone. We emphasise internal collaboration and mutual trust to ensure we win as "One MacGregor." 

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

Additional information

This is a temporary position to cover a maternity leave. While the contract is for a fixed term, we are a growing company and expectational candidates may be considered for future opportunities, should they arise.

Kindly note that we will only review CVs and applications submitted in English through our recruitment portal. Unfortunately we do not consider CVs sent per email.

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!